FREQUENTLY ASKED QUESTIONS

• BOOK ONLINE IN 60 SEC

  Click to Book A Cleaning Online in 60 seconds!

• WHAT'S INCLUDED IN A CLEANING?

  Zen Maids has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.

  The following extra services are available if selected at checkout: Inside the fridge, inside the oven, green cleaning, inside windows, basement, move in/move out, laundry, and inside cabinets.

  Note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.

• HOW DOES PAYMENT WORK?

  Zen Maids accepts credit/debit card payment online for service, however your card is not charged until after service is completed. Please note that on the day before service a pre-authorization hold is made to your card. This is just a hold even though some banks may show this as a charge. The final charge takes place after your service is completed.

• CANCELLATIONS AND REFUNDS

  Please login to you account to cancel your booking. Please note that there is a $50 cancellation fee if cancellation is made after 5pm on the day before service. Alternatively, you can contact us and let us know.